Privacy Policy

Last updated: March 2026

1. Introduction

Mitri Consulting ("Mitri Consulting", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.mitri.com.au or engage with our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. By using our website or engaging our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information: name, email address, phone number, and business name when you submit an enquiry or contact form.
• Business information: details about your business, industry, and financial needs that you provide during the course of engaging our services.
• Communication records: records of any correspondence between you and Mitri Consulting, including emails and meeting notes.
• Financial information: financial records, documents, and data provided by clients for the purpose of delivering our advisory and accounting services.
• Website usage data: technical information including IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.

We only collect personal information that is reasonably necessary for our business functions and activities. You may choose not to provide certain information; however, this may limit our ability to provide our services to you.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you submit an enquiry through our contact form or contact us via email or phone.
• When you engage Mitri Consulting to provide professional services and supply us with information in that context.
• Automatically via cookies and analytics tools when you visit our website.
• From third parties, such as referral partners or publicly available sources, where appropriate and lawful.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and communicate with you about our services.
• To provide CFO advisory, tax, accounting, and related professional services to you.
• To manage our client relationships and maintain accurate records.
• To comply with our legal, regulatory, and professional obligations.
• To improve our website, services, and client experience.
• To send you relevant information about our services, where you have consented to receive such communications.

We will not use your personal information for purposes other than those listed above without your consent, unless required or permitted by law.

5. Disclosure of Your Information

Mitri Consulting does not sell, rent, or trade your personal information to third parties. We may disclose your information in the following limited circumstances:

• Service providers: We may share information with trusted third-party service providers who assist us in delivering our services (e.g., cloud software providers, accounting platforms). These providers are contractually required to protect your information and may not use it for their own purposes.
• Regulatory bodies: Where required by law or regulation, we may disclose information to the Australian Taxation Office (ATO), ASIC, or other government bodies.
• Professional advisers: We may disclose information to our own legal, accounting, or insurance advisers under strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred to a successor entity, subject to equivalent privacy protections.

6. Data Security

Mitri Consulting takes reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Secure, encrypted storage of client data in reputable cloud platforms.
• Password-protected systems with multi-factor authentication where available.
• Restricted access to personal information on a need-to-know basis.
• Regular review of our security practices and procedures.

While we take reasonable precautions, no data transmission or storage system is completely secure. If you become aware of any security breach, please contact us immediately at enquiries@mitri.com.au.

7. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us understand how visitors interact with our website.

We may use analytics services (such as Google Analytics) to collect aggregated, anonymised data about website traffic and user behaviour. This data does not identify you personally.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

8. Retention of Information

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. For client records, we generally retain information for a minimum of seven (7) years in accordance with Australian taxation laws.

When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it.

9. Access and Correction

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to request correction of any inaccurate, out-of-date, or incomplete information.

To make such a request, please contact us at:

• Email: enquiries@mitri.com.au
• Website: www.mitri.com.au

We will respond to your request within a reasonable timeframe. In some circumstances, we may decline to provide access, in which case we will provide reasons and advise you of any available complaint mechanisms.

10. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance at enquiries@mitri.com.au. We will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Links to Third-Party Websites

Our website may contain links to external websites operated by third parties. Mitri Consulting is not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised "Last updated" date. We encourage you to review this page periodically.

Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Business: Mitri Consulting
• Email: enquiries@mitri.com.au
• Website: www.mitri.com.au